Tuesday, April 17, 2007

Notice : All StarHub Users


Services of April 16th was disrupted as there is a huge connection problem between Singtel and Starhub subscribers.


All Starhub subscribers who sent an SMS to our order line, did not register an SMS on our side.


We have conducted an experiment as of 12:50am on April 17th and it is indeed proven that SMS from M1 and Singtel could be registered instantaneously on our order line, but not that of Starhub.


3 orders (and possibly more) from NTU did not register for service of April 16th, and we apologise to these consumers for any inconvenience caused.


As of tomorrow, we will take precautionary measures against such incidents, and a confirmatory SMS (as opposed to a calender note) will be sent to ALL customers. failing which to receive our acknowledgement, do call us immediately.


Thank you for the continual support, look forward to hearing from you soon.